Bookings
This is the place you can really take care of your customer. Here you can handle all aspects of your customers bookings, payments, add and delete items, see notes and history, payment log and invoices.
This is the most used section of the whole system, based on our measurements. Here you can handle all your customers needs in one easy place. You can search bookings by date, customer or passenger names, when they booked and even search bookings by invoice number.
Invoices
For every confirmed booking we create an invoice. If the bookings comes in from a website and it's fully payed, we create an invoice for the whole amount. If you have to work on the booking, you unconfirm it and then we create a kredit invoice to match the first one. You can then make your changes and if all is good, confirm the booking again, creating a new invoice. This allows for simple transfer of information from ODIN to external accounting systems. We have experience with connecting ODIN with Microsoft Dynamics accounting software.
Credit card history log
The credit card history shows very detailed information when the system is creating payments and connecting to external payment providers. You can see when the payment process is started, and when it ends and if it is successful or not. If the process encounters an error, you can see that error message.
History
Every action a user performs in ODIN on a booking is logged in it's history. You will never encounter the problem of someone not aknowledging that they have done something to the booking, the log never lies.
Extra cost
In the extra cost section of the booking you can fix the price of the booking, and add to the price or create a discount value to reduce the total price.
Some of the actions you can take on a booking
- Edit payments
- Confirm or unconfirm the booking
- Take ownership of the booking
- Change customer on the booking
- Edit current customer for booking
- Add, edit and delete passengers
- Add and delete flights
- Add and delete hotels
- Add and delete cars
- Add and delete services
- Add, edit and delete extra cost (or discounts)
- View the credit card history for the booking
- Add, edit and delete notes
- View entire booking history
- Print or email invoices
- Print and email the voucher
- View and add Amadeus tickets in booking
- Print Amadeus tickets as a valid E-Ticket